Now that you have created and published you first Phishing campaign, please follow the following steps to review your campaign results.
Step 1: Checking your email Inbox.
Once you have published your first phishing campaign the status in the Phishing Campaigns list will change to "Active" and you should have received your first mock phishing email in your email inbox.
Important: If you did not receive this email or found it in your Spam or Junk folder please refer to Step 1 "How to Whitelist" in your Getting Started help menu.
In order to test your campaign:
1. Open your email inbox
2. Open and read this safe email
3. Open the embedded link or attachment.
Step 2: Checking results on your SafeTitan Portal
Return to your Phishing Campaign manager, this is the screen where you will see the list of created campaigns and their status.
On the specific campaign, under Actions click 'View' and you will be brought to the campaign summary, from here you will be able to view the campaigns information along with multiple reports for tracking purposes and results.
Campaign Delivery Report
Here you will see the users that did or did not receive the phishing email indicated in the far right column by Yes/No. You will also see the template they received(Batch and Burst purposes) along with the time the email was scheduled to send and the time the user received it.
Here you will be able to determine why the user did not receive the email, i,e. did the email bounce and why.
You will be able to see how users interacted with the emails and what actions they carried/how many times.
Results headings explained
|Viewed email||User viewed email in email client, either fully or in preview (image pixel was requested)|
|Clicked link||User clicked a link in the Phishing Email|
|Navigated page||User clicked a normal link on the Phishing form or Phishing page (e.g. a Help link or Terms link etc)|
|Clicked page||User clicked anywhere on the end-node page (other than link, image, button etc...)|
|Clicked image||User clicked on an image on the end-node page|
|Opened attachment||User opened the email attachment|
|Field focused||User clicked into an input field on a Phishing form|
|Field filled||User performed a keystroke on a Phishing form input field (e.g. text box) |
|Posted form||User clicked on a Submit action on a Phishing form|
If you have any problems recording email activity please refer to the FAQ's in the Help facility on your portal for further information or send a support request to our dedicated support team via your portal.
Here you will be able to see the date a user committed a certain action and from which IP address.
Here you will be able to see the date a user committed a certain action, what browser, browser version and platform they performed said action.
Campaign Result Analysis
Here you will be able to see the date a user committed a certain action, IP and ISP along with further actions to carry out
If all activity has recorded correctly then congratulations your email system is correctly configured for SafeTitan