Configuration checklist for SafeTitan

These instructions describe how to ensure the reliable delivery of phishing emails and training campaigns, and include details on how you can add our mail servers to your Allowed / Trusted Lists.

Currently our mail server IPs are, and

Click here to view all documentation on Trust-listing.

Just to ensure we are catering for your specific needs in terms of trust-listing and setup, can we ask you to respond to the following questions: 

  1. What email filtering system is currently in place? 
    We ask this so that we forward the correct documentation on adding our servers to your Allowed / Trusted Lists. If we do not have the required email defense system listed in our documentation, please let us know and we will add it asap.

  2. Do you use any email scanners, that open emails / attachments / or click on URL's before the user receives the email? 
    If so, we will need to know what they are so we can configure the portal to ignore those results in the phishing campaigns.

  3. Will all users (admins / end users) have an domain? 
    Please advise if there are additional domains so that we can allow them to your portal before importing users.

  4. Do you wish to use an existing company domain / email address to send out notification emails for training campaigns?
    The from address for all Training Campaigns defaults to If you would like to use your own domain we can cater for that. You would just need to update the SPF records for that specific domain with our IP addresses (, to ensure safe delivery.

    There may be other steps required depending on the email defences in use, and once we know what these are we can advise further.

  5. How do you want to import users into your portal?
    During your trial period we recommend that you use the CSV bulk upload. The CSV Template can be downloaded from your portal. You will find it from your Dashboard by clicking on User Manager -> Bulk User Upload. 

    Mandatory fields are Email, FirstName, and SurName. Please note that if the Department field is not filled, users will be placed in the Default Department. For more instructions on this please see our Bulk User Import documentation.

    If you later progress to a full license you do have the option to integrate with your Active Directory. We currently support Azure, Okta, OnPrem and HR People Active Directory synchronisation.