Priority 1 - User imports are not processing correctly


Summary

We are currently experiencing an issue with Active Directory(AD) Synchronization and Bulk user import, where users are not being added or updated. You will be able to add/update users manually.


Impact

Should you attempt to import user via AD Sync or Bulk Import, these users will not be added to the system.


Update

Our development team is currently investigating the issue and we will provide an update as soon as possible.


Workaround

Follow the steps in the this article on how to add/update users manually