When users are reporting emails to PhishHuk on Outlook Client or OWA, they may experience the following error:
Error: PhishHuk Encountered and Error while reporting this email.
Users may experience this error due to slow network connection.
- Navigate to PhishHuk/SoardPhish on your portal
- Navigate to the Settings tab
- On the settings tab change the Process Timeout to be more than 5 secs.
If users continue to experience experience this issue, please submit a ticket to our support team, containing the following:
- Portal Address
- Users reporting the Email
- Date and Time of Reporting the email
- Screenshot of the error