When users are reporting emails to PhishHuk on Outlook Client or OWA, they may experience the following error:

Error: PhishHuk Encountered and Error while reporting this email.


Users may experience this error due to slow network connection.


  1. Navigate to PhishHuk/SoardPhish on your portal
  2. Navigate to the Settings tab
  3. On the settings tab change the Process Timeout to be more than 5 secs.

Issue persists

If users continue to experience experience this issue, please submit a ticket to our support team, containing the following:

  • Portal Address
  • Users reporting the Email
  • Date and Time of Reporting the email
  • Screenshot of the error