FAQ

Browser shortcuts to open private / incognito window
New Private / Incognito window Chrome Control + Shift + N Firefox Control + Shift + P Safari (Mac) Shift + Cmd + N Microsoft Edge ...
How to upload content to your SafeTitan Portal
This document details how to upload you custom content to the SafeTitan Portal File types covered: •    PDF, Word or PowerPoint Document for Policy Con...
Clearing cookies and Cache
Summary If you are having issue with your portal, you can first carry out the below steps on your browser and raise a support request if issue persists. ...
How To: Change your Portals Time Zone
How To: Setting the Default Date and Time Organization Setting: (All Users will see be set) Navigate to Organisation Manager > Organisation Profil...
FAQ: Can I change the User Training List view?
Question Can I change the User Training List view?   Answer Yes, you can change the User Training List view? There are 2 views available Training ...
FAQ: Can I change the Administrator Dashboard View?
Question Can I change the Administrator Dashboard View?   Answer Yes, you can change the Administrator Dashboard.  There are 2 views available 4 B...
FAQ: Can I change the text displayed on the Users Training Page?
Question Can I change the text displayed on the Users Training Page?   Answer Yes, you can change the text displayed on the Users Training Page. ...
How To: Using the Support Portal
Link – SafeTitan Support Portal 1.  Knowledge Search 1.  Knowledge Base 2.  Login 3.  Submit a Ticket 4.  My Tickets   Knowledge Search Begin ty...
FAQ: PhishHuk/SoardPhish not sending User responses
Question Why are users not receiving responses from PhishHuk/SoardPhish?   Answer For the system to send response you must populate the Email response t...
FAQ: How to change the time allowed on Quiz Questions?
Question Can I change the time on quiz questions?   Answer Question time are set at the quiz level and can be updated by the following. System creat...