Link – SafeTitan Support Portal
1. Knowledge Search
1. Knowledge Base
2. Login
3. Submit a Ticket
4. My Tickets
Knowledge Search
Begin typing your issue or key words
Knowledge Base
This will bring you to an overview of all knowledge available
Login
- Create an account – allows for tracking of all tickets
Submitting a Ticket
- Populate your Email
- And your Name
- Subject – Briefly describe your issue
- Service Impacted
- Category - choose the area of issue
- Additional Information – chose from the options available
- Severity – To help us understand the impact to you
- General Guidance
- Service Impaired
- Feature Request
- Server Outage – Contact number must be provided
- Server URL/Support Port No – Provide your portal domain
- Description – Must all relevant information for your issue
- Attach a File
- Submit
My Tickets
- Choose the Status of the tickets you want to view
- Sort the tickets by