Link – SafeTitan Support Portal

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1.  Knowledge Search

1.  Knowledge Base

2.  Login

3.  Submit a Ticket

4.  My Tickets

 

Knowledge Search

Begin typing your issue or key words

 


Knowledge Base

This will bring you to an overview of all knowledge available

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Login

  1. Create an account – allows for tracking of all tickets

  

 

Submitting a Ticket

  1. Populate your Email
    • And your Name
  2. Subject – Briefly describe your issue
  3. Service Impacted
    • Category - choose the area of issue
    • Additional Information – chose from the options available
  4. Severity – To help us understand the impact to you
    • General Guidance
    • Service Impaired
    • Feature Request
    • Server Outage – Contact number must be provided
  5. Server URL/Support Port No – Provide your portal domain 
  6. Description – Must all relevant information for your issue
  7. Attach a File
  8. Submit

My Tickets

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  1. Choose the Status of the tickets you want to view
  2. Sort the tickets by