Our current email delivery partner has given short notice that they will no longer support delivery of SafeTitan Security Awareness Training (SAT) emails. We have secured a new provider; however, action is required on your part to ensure uninterrupted email delivery to your users. 

 

Key Dates: 

  • May 10–11, 2025: Planned maintenance window. You may experience temporary interruptions in email delivery during this period. 

  • May 12, 2025: The current mail delivery service will be decommissioned. 

 

What you need to do: 

If you use Microsoft 365, but are not yet using it for mail delivery: 

We recommend switching to the Microsoft Graph API for a more seamless experience. This approach eliminates the need for allow listing and removes the dependency on a mail delivery system. 

  • See the attached Microsoft GraphAPI Setup Guide for full instructions. 

 

If you do not use the Microsoft Graph API Setup Guide for mail delivery: 

You will need to make configuration updates to ensure continued delivery of SAT. You should review and apply the necessary changes as soon as possible to avoid disruption. The changes include allow listing new IP addresses. 

  • See the attached SafeTitan – Email Delivery Configuration Update Guide. 

 

Need Help? 

If you require assistance, please contact our technical support team or your customer success manager: 

  • Visit: Submit a ticket : SafeTitan Help Center 

  • Call: Use option #3 for SafeTitan Technical Support (Contact Us) 


Thank you for your continued support. If you have any questions in the meantime, feel free to get in touch. 

Best regards, 

TitanHQ Customer Support Team